Support
Most questions are answered below. For anything else, write to us. A person reads every message.
Email us
Tell us your device and what happened. We answer in English.
Common questions
I bought Pro but the app shows it as locked
Open the Pro screen in the app and tap Restore purchases. Make sure the device uses the same Apple Account that bought the subscription.
How do I cancel Pro?
On your iPhone or iPad open Settings, tap your name, then Subscriptions, choose DrawingEZ and tap Cancel. Pro stays active until the end of the period you paid for. Deleting the app does not cancel a subscription.
Where is my art?
Everything you color or draw is in the My Art tab. It is saved on your device. If a world was updated, your earlier coloring is kept in My Art as an earlier version.
How do I start a page again?
Open the page, tap the menu with three dots at the top and choose Reset page. Reset world, in the same menu on a world's screen, clears all of its pieces.
A picture someone shared is not OK
Tap Report on the picture, comment or user name and pick a reason. It disappears for you at once. When three different people report the same item it is hidden for everyone until a moderator has looked at it. You can also choose Hide this artist.
How do I delete what I shared?
Settings, then Community, then Delete everything. This removes your shared pictures, comments, hearts and user name from our servers. Your artworks stay in My Art.
How do I switch off usage statistics?
Settings, then Privacy, then switch off Share usage data. The app then stops sending anonymous usage statistics to Google Analytics for Firebase.
I found a mistake in a page, a lesson or a fact
Thank you. Email us the name of the world or page and what is wrong. A picture of the screen helps.
See also: Community guidelines · Privacy Policy · Terms of Use · All worlds